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Friday, September 02, 2005

Connex Data Pack

One friend of mine had some interesting experiece with the Connex 3G services and I believe it is important for you to hear about them, so you won't have more surprises like he had. Below is the story I received from him:

For those who would like to purchase data services packs from Connex...

Honestly, I waited for more than a year for 3G services (UMTS technology) to enter Romanian telecommunication market so I can be able to use mobile internet broadband.

A few days ago, it happened. Along with a promotional offer for a 3G service subscription, I received a GSM/UMTS terminal. The ordinary offer (33 USD)
including voice, video streaming and data services (10 Mb) comes with a bonus of 23 Mb monthly data usage for mobile internet for a period of 11 months.

For those who need a larger traffic Connex offers data packs which can either be added to existing voice offers or be purchased as independent packs. In case one chooses a supplementary data pack to the current promotional offer they loose the 33 Mb data usage included.

I found out all these from a Connex customer service representative(*222) who at some point of our discussion put me on hold to check it with a superior, and them reconfirmed it all to me, blaming it on an error of the billing system .She suggested me to check again the company’s website, maybe I'll find an extra option that will may replace the current one.

At present, the situation is the same. I was not offered a discount at my post paid, still am not able to use the 33 Mb internet data usage included in the offer. I want to believe this is just an error in the billing system of one of the major companies on mobile telecommunication market and it will be soon taken care of.

The offer is found at:

http://connex.ro/personal/produse_si_servicii/servicii_3g/tarife/index.jsp?locale=en

Posted by Mihai : 9/02/2005 02:22:00 pm